Job Description

Job Title: IT Support Specialist

Location: Silver Spring, MD

Clearance Required: Public Trust Eligible

Salary: $86k-$93K / Based on Years of Experience

Application Deadline: May 31, 2026

To apply, please follow these steps:

• Visit
• Select the position you are interested in
• Review the job details, then click Apply Now
• Complete and submit your application

Description (scope Of Work)

IBSS is seeking a Full-time IT Support Specialist to provide comprehensive technical support and assist in the resolution of service requests and incidents for the NOAA Office of Protected Resources. This is primarily an onsite position in Silver Spring, MD; while some telework may be permitted, the majority of tasks require a physical presence to address hardware and provide hands-on user support.

Key Responsibilities

User Support

• Provide IT support to remote and on-site users.
• Use remote access tools to provide support for offsite users.
• Ensure all user support requests are completed with documented issue resolution
• Troubleshoot issues related to:
• VPN access and Phone issues.
• Microsoft 365 login and access.
• CAC (Common Access Card) login issues.
• PDF access and downloads.
• Assist users with authentication issues, including CAC and alternate login methods.
• Respond to user requests and follow up on issues.

Device Support & Management

• Manage end-to-end device setup, deployment, and return processing
• Set up and configure laptops for users.
• Perform device imaging and re-imaging through coordination with the service desk.
• Troubleshoot device issues (Login problems, hard drive issues, disk space issues).
• Prepare and issue loaner laptops.
• Back up user data and transfer files when needed.
• Coordinate laptop replacements and refresh activities.

IT Asset & Inventory Management

• Track and update IT assets (laptops, YubiKeys, CAC readers, accessories).
• Assist with property inventory management and maintain updated inventory and asset tracking records using the Sunflower system.
• Manage receiving and returning equipment (mailroom coordination, shipping labels).
• Reset and reassign equipment (e.g., YubiKeys).
• Maintain inventory records and update tracking systems.

Software & System Support

• Assist with Microsoft 365 issues, updates, and troubleshooting.
• Assist with the installation of approved software and hardware.
• Support installation and troubleshooting of software (e.g., Adobe, Office).
• Assist with system updates and patching activities.
• Support endpoint security updates and vulnerability remediation efforts.
• Support Microsoft-related services (Azure Cloud coordination, GitHub licensing, Unified Support Hours).

Access, Security & Peripherals

• Assist with CAC-related access issues and MFA/YubiKey setup.
• Help users access systems when CAC is unavailable (via approved methods).
• Coordinate with service desk and Tier 2 teams for access-related issues.
• Troubleshoot printer issues (offline status, print queue errors, toner replacement) and functionality.

Coordination & Communication

• Coordinate with service desk, Tier 2 support, and other IT staff.
• Participate in IT meetings and support discussions (Note: Webex Webinar support is excluded).
• Communicate with users regarding issues, updates, and resolutions.
• Schedule meetings or support sessions with users as needed.

Operational Support Activities

• Support device shipping and receiving (including UPS tracking and labels).
• Prepare devices for reuse, reimaging, or disposal.
• Assist with onboarding/offboarding-related IT tasks.
• Support ongoing IT efforts: Device refresh, storage cleanup, and migration of network drives to Google Drive.
• Support for system and data transition activities.

Documentation & Reporting

• Maintain records of support activities and issues.
• Track tickets, requests, and actions taken.
• Provide weekly activity reports documenting all IT support tasks (Deliverable), including:
• User support activities and resolutions.
• Issues handled.
• Equipment managed.
• Ongoing IT tasks.

Required Skills & Experience

• This role is primarily onsite to address physical hardware and user needs. While occasional telework may be possible, the majority of the support requirements are onsite.
• Experience providing IT support to end users and troubleshooting hardware/software issues.
• Experience supporting Windows laptops and Microsoft 365.
• Proficiency with remote access tools for troubleshooting.
• Familiarity with VPN and remote user support.
• Experience with CAC/PIV and MFA (YubiKey).
• Experience with IT asset tracking systems (e.g., Sunflower).
• Basic knowledge of Cloud services (Azure) and collaboration/storage tools (Google Drive).
• Strong communication and coordination skills.

About IBSS Corp.

Since 1992, IBSS, a woman-owned small business, has provided transformational consulting services to the Federal defense, civilian, and commercial sectors. Our services include cybersecurity and enterprise information technology, environmental science and engineering (including oceans, coasts, climate, and weather), and professional management services.

Our approach is to serve our employees by investing in their growth and development. As a result, our employees bring greater capabilities and provide exceptional service to our clients. In addition to creating career development opportunities for our employees, IBSS is passionate about giving back to the community and serving the environment. We strive to leave something better behind for the next generation.

We measure our success by the positive impact we have on our employees, clients, partners, and the communities we serve. Our tagline, Powered by Excellence, is a recognition of the employees that make up IBSS and ensures we deliver results with quality, applying industry best practices and certifications.

IBSS offers a competitive benefits package that includes medical, dental, vision, and prescription drug coverage with a company-paid deductible, paid time off, federal holidays, a matching 401K plan, tuition/professional development reimbursement, and Flex-Spending (FSA)/Dependent Care Account (DCA) options.

IBSS is an affirmative action and equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Click to see that the EEO is the law. Please direct any inquiries to the HR Department email at ***email_hidden***.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Talent Acquisition department at Recruiting@ibsscorp.com

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