Job Description

: Sports Fanatic Customer Service Representative

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Greenwood Village, CO , you'll be a part of bringing humanity to business. #experienceTTEC. Are you a lifelong basketball fan? Play college intramurals? Maybe you coached high school football or just love perusing sports memorabilia shops? This is your chance to carry your love of sports from the weekend right into your workday! Get involved at the launch of this exclusive and rare opportunity to support customers of a leading global sports network where you get to talk and live sports every day. And getting in on the launch of this new service center can also turn your enthusiasm for competition into a fast career growth track.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You'll be Doing

Are you a sports fanatic with a knack for helping others? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Turn your love for sports into a winning career by supporting customers from a vibrant fantasy sports community. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• 1 year or more of related customer service experience in retail, banking, contact center, customer electronics or similar fields
• Strong interpersonal skills developed through service industry experience
• Great written communication skills including grammar and spelling
• An unwavering love for sports - whether it's playing, watching, or coaching, you know every match, play, and highlight
• Ability to engage professionally and effectively with the fantasy sports community, teammates, and leaders
• Tech-savvy with a flair for fantasy sports - you can navigate the online world with ease, making you the perfect fit to support our vibrant fantasy sports community

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged and where your love for sports is celebrated
• Exclusive goodies and tickets to cheer on your favorite team
• Sports-inspired breakroom - filled with game-day vibes, team memorabilia, and a cozy spot to relax and catch up on the latest scores
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $21 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

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A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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