Job Description

People Operations Specialist – Americas 

Are you ready to develop the future of retail? 

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. 

VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Job Description

We build. We create impact.  

We are looking for a People Operations Specialist to manage and coordinate HR operations across the Americas (US, Canada, Mexico). 

This role ensures accurate execution of employee lifecycle processes, payroll coordination, compliance tracking, and HR data integrity across multiple countries and vendors. 

You will act as the operational backbone of the People function, ensuring consistency, reliability, and scalability in a fast-growing, international environment. 

Qualifications

Qualifications

Key Responsibilities 

1. Employee Lifecycle (Multi-Country) 

• Execute onboarding and offboarding processes across US, Canada, and Mexico

• Prepare and manage employment documentation (contracts, amendments, status changes)

• Coordinate with local stakeholders and vendors

• Maintain accurate and complete employee records

2. Payroll Coordination (Multi-Country) 

• Prepare and validate payroll inputs (salary changes, bonuses, commissions)

• Coordinate with payroll providers across regions

• Track missing or inconsistent data and resolve discrepancies

• Support payroll reviews and ensure timely processing

3. Compliance & Documentation 

• Ensure compliance with local requirements (e.g., I-9 in the US, employment standards in Canada and Mexico)

• Manage HR policies and ensure they are up to date and consistently applied

• Maintain and update the HR intranet portal (policies, guidelines, key documents)

• Track key compliance deadlines and requirements

• Ensure documentation is accurate, organized, and audit-ready

4. HR Systems & Data Integrity  

• Maintain accurate employee data across HR systems

• Ensure consistency between payroll, HRIS, and internal records

• Track headcount, changes, and reporting needs

• Support audits and internal reviews

5. Employee Support & People Services  

• Act as first point of contact for employee questions related to:

• Payroll and pay

• Benefits and documentation

• HR systems and processes

• Coordinate with vendors or internal teams when escalation is needed

• Identify opportunities to simplify, standardize, and optimize processes

• Leverage AI tools to improve People Services efficiency, including:

• Drafting and automating responses to common employee requests

• Supporting knowledge base and FAQ creation for self-service

• Improving documentation clarity and accessibility (policies, guides, intranet)

• Identifying repetitive tasks that can be automated or streamlined

6. Immigration Support  

• Coordinate employment-based immigration processes with external counsel and vendors, including:

• Work authorization initiation and renewals

• Immigration document tracking

• Status changes impacting employment eligibility

• Maintain accurate immigration records and tracking (expirations, renewals, key dates)

• Act as liaison between employees, HRBPs, legal counsel, and vendors

• Ensure immigration compliance is reflected in HR systems and employee records

Required Experience 

• 3–6 years in People Operations / HR Operations / HR Administration

• Experience supporting multiple countries (US required, Canada and/or Mexico a plus)

• Familiarity with payroll coordination and HR systems (HRIS, payroll platforms)

• Strong understanding of operational HR processes in a scaling environment 

We innovate. We help communities thrive.  

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.   

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: 

• Generous paid time off (PTO ): 35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness : Eligibility for healthcare benefits begin day one, plus retirement savings plans.
• Financial future : While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support : Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work : Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops, and global mobility potential
• Commute benefits : up to $100/month per employee for commuting expenses.
• Philanthropy : Our company matches employee donations up to $500 per year for causes close to your heart. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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