Job Description

Digital Experience (Manager)

Print (

Apply

?

Digital Experience (Manager)

Salary

See Position Description

Location

390 Robert St. N St. Paul, MN

Job Type

Full-Time

Job Number

2026-00109

Division

Regional Administration

Department

Program Services

Opening Date

04/13/2026

Closing Date

4/28/2026 11:59 PM Central

• Description

• Benefits

• Questions

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.More information about us on our website. (

We are committed to supporting a diverse workforce that reflects the communities we serve.

Communicationsprovides strategic communications planning, as well as writing, editing, graphic design, and video production services; facilitates relations with a wide range of news media; provides content strategy, content design, and user experience consultation for the Metropolitan Council's public-facing website; and maintains an ongoing presence on social media.

How your work would contribute to our organization and the Twin Cities region:

TheDigital Experience Manager is a member of the Met Council Communications' leadership team, responsible for managing the creation of strategically aligned, usable, accessible, and engaging digital products.

This position is eligible for a hybrid telework arrangement. The candidate's telework location must be in Minnesota or Wisconsin.

Note:Although the full salary range is displayed, the hiring salary will be determined based on the final candidate's qualifications, the Council's internal pay structures, and our total compensation package for the position.

What you would do in this job

Digital Experience Management & Leadership

• Manage, direct, and coordinate the work of the agency's website and social media channels.

• Supervise the process and governance for specialists responsible for content creation and management.

• Direct the public website redesign, in coordination with an internal steering committee, external vendor(s), and the Assistant Director of Communications.

• Supervise social media specialist and web specialist.

• Participate in the department's team leader meetings.

• Serve as the team's accessibility expert for digital documents (Microsoft Word, PowerPoint, and PDF).

• Participate in MNIT's monthly accessibility coordinators meeting.

Strategy

• Play an active role in developing content strategy, user-experience designs, and execution of visual elements of communications material, including web, social media, e-newsletter, video, and other digital and visual media platforms, in coordination with the communications team's consultants.

• Work with communications team leaders to produce the overall strategy and topical or timely campaigns.

• Ideate and influence digital strategy across the organization, helping to find ways to utilize and extend web-based communication tools.

• Create plans to carry out the campaigns across all our digital channels for the best customer experience possible for Met Council audiences.

Analytics

• Perform quality control for web and social media content updates, including accessibility checks, SEO, image formats, and content best practices.

• Oversee and support the analysis of data about how our digital communications services (including websites, social media, video) are used by the public. Recommend potential changes and improvements.

• Ensure ongoing digital evaluation and improvement, maintenance, and planning to support branding and content strategy, per governance plans.

• Work with social media and web specialists to compile regular reports on analytics, accessibility scores, comments, engagement, etc.

Production

• Ensure ongoing digital evaluation and improvement, maintenance, and planning.

• Support the creation of documentation and training of staff on web and social media creation and management.

• Support the web content review and retention schedule.

What education and experience are required for this job (minimum qualifications)

Education/Experience:

Any of the following combinations of experience and completed education (degree field of study in communications, marketing, data analysis, customer service, digital marketing, website development, computer science, and information systems), ANDexperience in managing the creation of strategically aligned, usable, and accessible digital products.

• High school diploma/GEDANDnine (9) years of experience. Experience must include at least two (2) years of supervisory experience.

• Associate degreeANDseven (7) years of experience. Experience must include at least two (2) years of supervisory experience.

• Bachelor's degree or higherAND at least five (5) years of experience. Experience must include at least two (2) years of supervisory experience.

What additional skills and experience would be helpful in this job (desired qualifications):

• Experience working with diverse populations of internal and external customers.

• Bachelor's degree or higher with at least five (5) years of experience.

• Digital project management experience.

• Client-service experience.

• Experience managing web content in a Content Management System (CMS).

• Skill in UX design and testing.

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of digital applications and content management systems.

• Knowledge of digital design technologies/tools, including basic HTML and CSS.

• Knowledge of digital experience best practices and web integration applications.

• Ability to adapt to and use changing technology.

• Skilled in search planning & implementation.

• Skilled in written and oral communications.

• Skilled in social media platforms.

• Skilled in Search Engine Optimization analysis.

• Skilled in digital analytics.

• Ability to set priorities in a fast-paced setting and handle multitasking well.

• Ability to accept sensitive/confidential information/situations and to facilitate initial handling/processing on time. Able to communicate with individuals at all levels of the organization.

• Ability to work on multiple projects concurrently.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.

• We encourage our employees to develop their skills through on-site training and tuition reimbursement.

• We provide a competitive salary, excellent benefits, and a good work/life balance.

More about why you should join us! (

Additional information

Union/Grade : MANA/Grade I

FLSA Status : Exempt

Safety Sensitive : No

Full Salary Range: $46.40 -$75.30 hourly/ $96,512 -$156,624 annually

What your work environment would be:

You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

What steps the recruitment process involve:

• We review your minimum qualifications.

• We rate your education and experience.

• We conduct a structured panel interview.

• We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety-sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us .

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic

• bus/rail pass valued at over $1200 per year

• parking at many job locations

• fitness centers at many job locations

• Employee Assistance Program

• extensive health and wellness programs and resources

  . 01

Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding supplemental questions.

• Yes

• No

  02

How did youfirsthear about this job opening?

• CareerForce Center

• Community Event/Organization

• Employee Referral

• Facebook

• Glassdoor

• Indeed

• Job Fair

• LinkedIn

• Metro Transit Bus Advertisement

• Twitter

• Website: governmentjobs.com

• Website: metrocouncil.org

• Website: metrotransit.org

• Website: minnesotajobnetwork.com

• Other

  03

If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

04

Please select the option below that reflects your education and experience level.

• High school diploma/GED with nine (9) years of experience. Experience must include at least two (2) years of supervisory experience.

• Associate degree with seven (7) years of experience. Experience must include at least two (2) years of supervisory experience.

• Bachelor's degree or higher with at least five (5) years of experience. Experience must include at least two (2) years of supervisory experience.

• None of the above

  05

For the question above, if you selected that you have a degree what is your degree in? If this does not apply to you, write N/A.

06

Do you have at least two years of supervisory experience managing a digital team and/or overseeing the implementation of digital strategies?

• Yes

• No

  07

If you selected "Yes," please describe your supervisory experience. Include the employer's name, your job title, and the scope of your supervisory responsibilities. If this does not apply, enter "N/A." Responses that state "See Resume" will not receive credit.

08

Select from the list below those items that you currently have skill or experience in (select all that apply):

• Project Management

• Leading website or digital product development

• Client service

• UX design

• Content Strategy

• CMS expertise

• Content product/web editing

• Testing

  09

If you checked that you have project management experience in question #8, please describe this experience in detail and provide an example of this experience. If this does not apply to you, write N/A. If you type "See Resume," you will not receive credit for your response.

10

If you checked that you have experience leading website or digital product development in question #8, please describe this experience and provide an example. If this does not apply, write N/A. If you type "See Resume," you will not receive credit for your response.

11

If you checked that you have CMS expertise in question #8, please describe this experience and provide an example, if possible. If this does not apply, type N/A. If you write "See Resume," you will not receive credit for your response.

12

If you checked that you have experience with UX design, content production/web editing, or testing in question #8, please provide examples of your experience for each item that you selected. If this does not apply to you, write N/A. If you type, "See Resume," you will not receive credit for your response.

13

The Metropolitan Council values a workplace that is as diverse as the people we serve. Please describe your experience working and collaborating in a diverse, multicultural, and inclusive environment. If you do not have this experience, indicate "N/A."

14

The Metropolitan Council recognizes that Artificial Intelligence (AI) and generative tools are increasingly used in application processes. While the Council permits the use of AI to assist in the preparation of application materials, all applicants must certify to the following:

• I affirm that all information provided in my application including any uploaded documentation is true and accurate. I further affirm that I have personally reviewed, verified, and approved all content, including any content generated with the assistance of AI.

• I will provide all interview responses directly and in real-time without unauthorized assistance. I will not use AI avatars, external assistance in answering including computer-generated suggestions, or any recording and transcription tools during the interview process unless I have received prior approval from Human Resources for a disability-related reasonable accommodation.

Required Question

Employer

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

Apply

Please verify your email addressVerify Email

Job Tags

Hourly pay, Full time, Work at office, Remote work

Similar Jobs